PAYMENT ISSUES RESOLUTION
The Exceptions Processing Section of the Bureau of Payable Services works with agencies, vendors, and invoice processors to resolve issues identified during the review of invoices. After the issue or issues have been resolved, invoices are returned to the normal workflow for appropriate review, approval, and processing.
Need to contact Exceptions Processing about general issues that cannot be addressed within the workflow process? Please email us at the following accounts.
- RA-ExceptionProcess@pa.gov – For most invoice/payment issues that cannot be addressed within workflow
- RA-PLCBExceptionProcess@pa.gov – For PLCB staff to request corrections to invoices, vendor payment issue resolution/research, and status requests from PLCB vendors
- RA-OBPSPLCB_LE@pa.gov – For PLCB staff to request corrections to liquor invoices, liquor vendor payment issue resolution/research, and status requests from PLCB liquor vendors.
Has a payee not received a check or reported that a check has been damaged? Read the Check Status Inquiry Resolution instructions
(PDF) to determine appropriate steps to request the replacement of checks that have been lost, stolen, damaged, or stale dated.
BLOCKED INVOICES & CLEARANCE CERTIFICATES
The Office of Comptroller Operations recently consolidated its web-based resources into a single set of instructions to help agency staff understand blocked invoices and determine what actions are needed. Agency personnel can access the Procedures for Resolving Purchasing or Blocked Invoice Issues
(PDF) for additional instructions regarding blocked invoices, clearance certificates, dunning guidance, debt certification, and more.
Need to submit a clearance certificate that a vendor has provided in order to process a payment? Email a scanned copy of the clearance certificate to RA-PSCRPClearance@pa.gov