Payment Issues Resolution
The Exceptions Processing Section of the Bureau of Payable Services works with agencies, vendors, and invoice processors to resolve issues identified during the review of invoices. After the issue or issues have been resolved, invoices are returned to the normal workflow for appropriate review, approval, and processing.
Need to contact Exceptions Processing about general issues that cannot be addressed within the workflow process? Please email us at the following accounts.
- RA-ExceptionProcess@pa.gov – For most invoice/payment issues that cannot be addressed within workflow
- RA-PLCBExceptionProcess@pa.gov – For PLCB staff to request corrections to invoices, vendor payment issue resolution/research, and status requests from PLCB vendors
- RA-OBPSPLCB_LE@pa.gov – For PLCB staff to request corrections to liquor invoices, liquor vendor payment issue resolution/research, and status requests from PLCB liquor vendors.
Requests for Uncashed Checks to be Remade or Canceled
Has a payee not received a check or reported that a check has been lost/damaged/staledated? Need a copy of the front and back of a cashed check? Or does a check payment need to be canceled and redeposited for some reason? Read the Check Status Inquiry Resolution instructions
(PDF) to determine the appropriate steps for handling these types of requests. Please submit requests using the revised form - Check Trace Request Form
Blocked Invoices & Clearance Certificates
The Office of Comptroller Operations recently consolidated its web-based resources into a single set of instructions to help agency staff understand blocked invoices and determine what actions are needed. Agency personnel can access the Resolving Quantity-Blocked XML Invoices and CRPS-Blocked Vendors/Invoices
(PDF) for additional instructions regarding blocked invoices, clearance certificates, dunning guidance, debt certification, and more.
Need to submit a clearance certificate that a vendor has provided in order to process a payment? Email a scanned copy of the clearance certificate to RA-PSCRPClearance@pa.gov