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Customer Registration & Billing

If you are billed by a commonwealth agency for goods, services, or benefits provided, you are a customer of the commonwealth. Customers can be individuals or entities outside state government or commonwealth agencies that do not conduct business within the SAP enterprise resource planning system. More information is available for agencies that conduct business within the SAP system at our Cost Allocations page.

Registration

When a commonwealth agency determines it needs to bill for goods, services, or benefits provided, it will obtain or request creation of a new “customer number.” All requests to create new customer numbers or change existing numbers are made in the SAP system and sent to the Office of Comptroller Operations Vendor Data Management Unit.

Billing and Payments

After the billing agency obtains the customer number, it will create, print, and mail an accounts receivable invoice to the customer. The customer should send payment to the Office of Comptroller Operations, Bureau of Accounting and Financial Management, in accordance with the instructions on our Customer Payments page.

If a payment is not received by the established due date, a dunning letter will be generated automatically and sent to the customer at regular intervals.